Service Request Ticket - # 60271

Service Request Information

CONTACT Name McKiel, Allen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2016 04:11 PM
Department Library & Media Services Phone 88886
Location Email mckiela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150252[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C8NS362 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. C8NS362 Location PDR 2023 Giveaway

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:D8:DF


Wireless NIC DC:53:60:6E:FB:E0


Bluetooth NIC DC:53:60:6E:FB:E4

TECHS Submitted by Ranjit Kayastha Contact rkayastha14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha May 26, 2016 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha May 26, 2016 03:18 PM 
he did the updates by himself at home and i got
the loaner laptop from him yesterday

DONE!
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Ranjit Kayastha May 20, 2016 05:05 PM 
updates were taking long time, gave him the laptop
and showed him how to finish the update.

Also the loaner is also with him

I will meet him Monday at 9am.
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Ranjit Kayastha May 20, 2016 04:11 PM 
He was having problem with his print driver, when
he prints it used to send some unwanted pages and
continues to print blank pages non stop.

Megan asked me to re-image the laptop and I did
the imaging, joined it to domain, gave him admin
rights and Shina did the rest of the setup.

It's doing the updates now. I told him I will try
to finish by today if not Monday morning. Lets see
how long will the updates take.
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