Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	May 23, 2016 02:57 PM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141137 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GSTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GSTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016
	Wired NIC	98:90:96:D5:7E:6B

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	karthenayake14@wou.edu	88925

Entered by	Date	Memo
Kyle Arthenayake			Email Public
Entered by	Date	Memo
Kyle Arthenayake	May 23, 2016 03:07 PM	Task reassigned to Kyle Arthenayake.	Add Attachment
Kyle Arthenayake	May 23, 2016 03:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	May 23, 2016 03:01 PM	Task reassigned to UCS Tech.	Add Attachment
Kyle Arthenayake	May 23, 2016 03:01 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Babatunde Idahor	May 23, 2016 03:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	May 23, 2016 03:00 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	May 23, 2016 03:00 PM	Done!	Add Attachment
Kyle Arthenayake	May 23, 2016 02:57 PM	Trying to access jetson- a terminal server. When attempting she gets a black screen. Her student worker has no issue. For her as she describes it "slow as a slug"	Add Attachment