Service Request Ticket - # 60286

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2016 03:58 PM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130625[Edit Inv] (opens in a new window) Bldg/Room ACK
Service Tag 7HNVWZ1 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 7hnvwz1 Location UNKNOWN | PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from P0093568; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 AUG2015; Adobe CC2015 TRANSFERRED AUG2015 SR57922 LICENSE SUBSCRIPTION CANCELED MAY2016- deserialize Adobe CC2015 then reinstall Acorbat DC

Wired NIC EC:F4:BB:11:3F:20


Wireless NIC AC:7B:A1:8E:55:DF


Bluetooth NIC AC:7B:A1:8E:55:E3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Nov 15, 2016 02:38 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Nov 15, 2016 02:38 PM 
records updated closing old task
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Jonathan Yoshikawa May 26, 2016 12:10 PM 
Task reassigned to Tricia Flaherty.
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Jonathan Yoshikawa May 26, 2016 12:10 PM 
CCE15 is ON Desktop where Amy remotes into.  
CCE15 is OFF Laptop.  

Desktop: W20130856
Laptop: W20130625
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Megan Thibeault May 25, 2016 04:02 PM 
Task reassigned to Jonathan Yoshikawa.
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Megan Thibeault May 25, 2016 04:02 PM 
Please update
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Amy Anderson May 25, 2016 03:33 PM 
Status changed from (5) Completed to (1) Pending
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Amy Anderson May 25, 2016 03:33 PM 
Task reassigned to Megan Eichler.
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Amy Anderson May 25, 2016 03:32 PM 
**NEEDS to be removed off of W20130625**
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Amy Anderson May 25, 2016 03:31 PM 
W20130856
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Dyl Karbia May 24, 2016 01:39 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 24, 2016 01:39 PM 
De-serialized AdobeCC2015 software and installed
AdobeAcrobatProDC_WIN on the system.
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Dyl Karbia May 24, 2016 11:28 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia May 24, 2016 11:07 AM 
Left VM
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Tricia Flaherty May 23, 2016 04:03 PM 
make sure you do this on the correct laptop as
they have two laptops with CC2015 and we are only
removing 1
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Tricia Flaherty May 23, 2016 04:00 PM 
Please transfer this to Tricia when uninstalled so
that I know it is done and can complete the
billing on the license(edit invoice and records to
indicate CANCELED and REMOVED)
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Tricia Flaherty May 23, 2016 03:58 PM 
We need to de-serialize AdobeCC2015 
T:\Adobe
CCE\CCEPackages\CC2015\CC2015serialized_WIN\RemoveVolumeSerial.exe
then 
and uninstall completely all CC2015 apps including
Acrobat
then re-add Acorbat DC by following instructions
at:Installer and instructions for "serializing" an
Adobe Acrobat DC(subscription) can be found at: 
T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN
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