Service Request Ticket - # 60287

Service Request Information

CONTACT Name Sexton, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2016 09:09 AM
Department Human Resources Phone 88139
Location Email sextonw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100598[Edit Inv] (opens in a new window) Bldg/Room AD 305E
Service Tag Description HP OfficeJet Pro 8000 Printer #CB092A#B1H
Serial No. CN09O3Q1FG Location was Bill Sexton, Employee Relations Manager

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC 1C:C1:DE:4B:B2:51

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell May 24, 2016 09:27 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell May 24, 2016 09:27 AM 
Outlet wasn't functioning; tried a different 
outlet and it powered on
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Jessie Bergantinos May 24, 2016 09:10 AM 
Task reassigned to Ruby Tidwell.
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Jessie Bergantinos May 24, 2016 09:09 AM 
He was gone for a conference and now his 
printer is not turning on.  Tried to restart it 
but nothing happens.  On his computer, the 
printer status is fine. Probably just needs to 
reset it with the on/off switch (like our 
printers) but he couldn't find it when I tried 
to tell him over the phone.
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