Service Request Ticket - # 60292

Service Request Information

CONTACT Name Shimizu, Melinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2016 12:30 PM
Department Natural Science Division Phone 89320
Location Email shimizum@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120147[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLG18V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:8A:1A

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public
Entered by Date Memo
Dave McEvilly May 25, 2016 11:00 AM 
Status changed from (1) Pending to (5) Completed
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Dave McEvilly May 25, 2016 11:00 AM 
Reactivated license for IDRISI - should be 25 licenses
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Tricia Flaherty May 24, 2016 12:31 PM 
Task reassigned to Davy Boy McEvilly.
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Tricia Flaherty May 24, 2016 12:31 PM 
this is on a licensing server so I am going to
pass it on to Dave McEvilly
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Kyle Arthenayake May 24, 2016 12:30 PM 
****This is an email****
-At least 2 of the computers in NS 216 are now
giving a licensing error saying the license for
Idrisi Selva is expired. 
-The 2 computers that are known to have this error
are: #20120147[Edit Inv] and #20120142[Edit Inv]. 
-They are both on the ends near the aisle of the
front and second rows.
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