Service Request Ticket - # 60294

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2016 05:03 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130153[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61L3DNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311, Roxio Toast Titanium v11 from P0092312 UPGRADED to Roxio Toast Titanium v15 P0104356; TRANSFER: QuickTime 7 Pro for MAC from P0057077

Wired NIC 10:DD:B1:EA:50:A2


Wireless NIC EC:35:86:2D:D0:E4


Bluetooth NIC EC:35:86:2D:D0:E5

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 31, 2016 04:45 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker May 31, 2016 04:45 PM 
Both macs have been imaged and are printing great
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Shandelle Plasker May 31, 2016 08:43 AM 
Finished W#20130152[Edit Inv] and Ruby has taken it back.
She is grabbing W#20130153[Edit Inv] for me so I can
re-image that one as well
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Shandelle Plasker May 27, 2016 04:59 PM 
I have re-imaged the computer and so far have
Toast and Adobe cs (Still pushing it) onto the
mac. After Adobe is done I need to install Quick 7
and it will be all done
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Shandelle Plasker May 25, 2016 01:58 PM 
I have 20130152[Edit Inv] at my desk. It has multiple
viruses that will not delete through Sophos. I
will be re-imaging it.

20130153-Also seems to be acting weird but I have
not yet got to scan it
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Shandelle Plasker May 25, 2016 07:58 AM 
Task reassigned to Shandelle Pepper.
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Kirsten Fauser May 24, 2016 05:03 PM 
****This is an email****
Hi,

Our Macs in the Digital Media Center (HL 219) 
can't seem to print to the BW printer, 
Hood_lab_TRC_Spock. They can print to the color 
version fine, but the BW printer comes up "The 
printer has been paused" for anyone who tries 
to print to it. 

WOU #20130153[Edit Inv]
WOU #20130152[Edit Inv]

Thanks,
Scott
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