Service Request Ticket - # 60303

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 25, 2016 12:10 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130045[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. 5AB000677 Location PDR

Model ColorQube 8880 Hostname hlref2.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK-RMA:XFL134179 1/14/16 RMA:T4B005474 5/12/2017 IP: 140.211.112.44 Metered Code: 4657 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D4:C0

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 27, 2016 04:58 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker May 27, 2016 04:58 PM 
This has been fixed
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Shandelle Plasker May 26, 2016 12:20 PM 
Megan has called Xerox for a technician to come
out and fixed this.
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Jonathan Yoshikawa May 26, 2016 12:04 PM 
Task reassigned to Shandelle Pepper.
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Jonathan Yoshikawa May 26, 2016 12:04 PM 
changed wiper blade.  
still jams
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Jonathan Yoshikawa May 25, 2016 12:48 PM 
Task reassigned to Jonathan Yoshikawa.
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Megan Thibeault May 25, 2016 12:29 PM 
Priority changed from (3) Priority to (2) High Priority.
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Amy Anderson May 25, 2016 12:10 PM 
Printer was leaving ink marks and having print 
quality issues. When they put the printer in 
clean mode the paper started jamming. The 
printer is off right now and is in the library 
1st floor east side, the middle one in the row 
of three.
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