Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	May 25, 2016 01:52 PM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141191 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	6J6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6J6LV42	Location	going to pdr
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:68:B8

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Jessie Bergantinos	May 25, 2016 02:55 PM	Task reassigned to Self Resolved.	Add Attachment
Jessie Bergantinos	May 25, 2016 02:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jessie Bergantinos	May 25, 2016 02:55 PM	Scan was just delayed by 5 minutes. He said to go ahead a close the ticket.	Add Attachment
Amy Anderson	May 25, 2016 01:52 PM	Gary is having problems scanning a paper on the copy machine and sending it to his email. His computer is WOU# 20141191. He could not find WOU# for the copy machine but it is Krusty:// GRU. He is available tomorrow, 5/26, after 1:30	Add Attachment