Service Request Ticket

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	May 25, 2016 03:54 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130052 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL136034	Location	PDR
	Model	ColorQube 8870	Hostname	itc104.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.114.77 Metered Code: 8916	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:56:DC

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 26, 2016 09:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 26, 2016 09:17 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	May 26, 2016 09:17 AM	fixed. deleted the printer off a few of the computers and readded it	Add Attachment
Megan Thibeault	May 26, 2016 09:17 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	May 26, 2016 09:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 26, 2016 09:17 AM	fixed. deleted the printer off a few of the computers	Add Attachment
Amy Anderson	May 25, 2016 03:54 PM	Dan called saying his students are unable to print on printer WOU# 20130052. He said from his understanding the documents are not being sent to the printer.	Add Attachment