Service Request Ticket - # 60323

Service Request Information

CONTACT Name Boderman, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 27, 2016 10:44 AM
Department Student Enrichment Program Phone 88656
Location Email boderman@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110681[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1YDBNS1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 1YDBNS1 Location PDR 2023 Giveaway

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007, AssureID7 P0085070

Wired NIC 18:03:73:17:53:F2

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor May 31, 2016 04:50 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor May 31, 2016 04:50 PM 
Task reassigned to Babatunde Idahor.
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Babatunde Idahor May 31, 2016 04:49 PM 
Asure7_installed successfully. Printer driver 
(Fargo DTC4250 printer) installed. Test print was 
successful.
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Babatunde Idahor May 31, 2016 03:31 PM 
*** update **
Installed Oracle_11g client and AsureID_7. Now we 
are trying to activate the application over the 
phone.
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Babatunde Idahor May 31, 2016 03:29 PM 
Installed Oracle_11g client and Assure_HD. Now we 
are trying to activate application.
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Ruby Tidwell May 31, 2016 10:47 AM 
Standard prep done
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Ruby Tidwell May 31, 2016 08:41 AM 
Joined to domain
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Megan Thibeault May 31, 2016 07:40 AM 
Task reassigned to UCS Tech.
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Megan Thibeault May 31, 2016 07:40 AM 
Status changed from (2) Scheduled to (1) Pending
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Megan Thibeault May 31, 2016 07:40 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault May 31, 2016 07:40 AM 
Please continue with the image, I'm pretty sure
Tunde got to the naming part of the reimage. Let
me know when it's time to reinstall AssureID
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Babatunde Idahor May 27, 2016 04:06 PM 
Imaging the machine for a fresh installation of 
the Asure_7 HID.
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Babatunde Idahor May 27, 2016 03:06 PM 
The machine at the front desk(used for printing cards is 
down) at the WUC. We have to fix the application on the 
other laptops that also have printing problems with the 
bar code not printing properly on new cards. Printersin 
use (#20110707[Edit Inv] and #201110708). I'm working on the 
machine from the front desk here at office.
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Babatunde Idahor May 27, 2016 01:24 PM 
Still waiting on windows updates to install on the 
machine. The Assure_7 application isn't working.
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Babatunde Idahor May 27, 2016 11:15 AM 
Task reassigned to Babatunde Idahor.
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Jessie Bergantinos May 27, 2016 11:07 AM 
Status changed from (1) Pending to (2) Scheduled
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Jessie Bergantinos May 27, 2016 11:07 AM 
Anytime before 5 is fine. Computer is located at 
the Information Desk.
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Ruby Tidwell May 27, 2016 10:57 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell May 27, 2016 10:57 AM 
Left VM
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Ruby Tidwell May 27, 2016 10:55 AM 
Task reassigned to Ruby Tidwell.
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Amy Anderson May 27, 2016 10:44 AM 
Assure 7 program that the information desk used to 
create ID cards is not launching on the 
computer.They tried restarting and it did not 
help.
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