Service Request Ticket - # 60326

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 27, 2016 02:29 PM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20120288[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. 200SL704146 Location Going to PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:A0:FE:8C

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 27, 2016 04:31 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti May 27, 2016 04:27 PM 
I replaced the faulty mouses and keyboard. And
also replaced the faulty monitor. I did
troubleshoot to confirm that the monitor has a
default. Monitor with WOU#20080105[Edit Inv] was replaced
with WOU#20080606[Edit Inv].
Add Attachment
Shina Oladiti May 27, 2016 02:32 PM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Kyle Arthenayake May 27, 2016 02:32 PM 
Task reassigned to UCS Tech.
 Add Attachment
Kyle Arthenayake May 27, 2016 02:32 PM 
CLARIFICAITON
20120288- mouse issue
20122027- needs a mouse
20120270- keyboard/screen issue. Types in only
part of what you have to say
Add Attachment
Shina Oladiti May 27, 2016 02:32 PM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Kyle Arthenayake May 27, 2016 02:29 PM 
4-5 COMPUTERS NOT WORKING
2 HAVE MOUSE ISSUES (doesn't know why) 
3 HAVE SCREEN ISSUES, BLACK SCREEN 
*DOESN'T HAVE wou NUMBERS SKILLS TEST GOING ON
WAITING ON THAT INFO 
paper over screens of computers that don't work
Add Attachment