Service Request Ticket

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Service Request Information

CONTACT	Name	McLean, Cathy	Date	May 27, 2016 03:01 PM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	mcleanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150539 (opens in a new window)	Bldg/Room	CH 311
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRQ0JPDV30	Location	CH 311 Smart Cart
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:4A:3D:E2
	Wireless NIC	A4:D1:8C:63:70:DC
	Bluetooth NIC	A4:D1:8C:63:70:DD

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Jun 24, 2016 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Jun 23, 2016 01:06 PM	delivered and locked up.	Add Attachment
Jonathan Yoshikawa	Jun 22, 2016 12:02 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Jonathan Yoshikawa	Jun 22, 2016 12:02 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Jonathan Yoshikawa	Jun 22, 2016 12:02 PM	locks are in. ready to deliver ...Thursday (6/23)	Add Attachment
Ruby Tidwell	Jun 07, 2016 03:33 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Ruby Tidwell	Jun 07, 2016 11:00 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jun 07, 2016 11:00 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Ruby Tidwell	Jun 07, 2016 11:00 AM	Talked with Tricia; she is still waiting on the lock to be delivered (there is also one replacing a temporary lock from another MacBook)	Add Attachment
Ruby Tidwell	Jun 02, 2016 02:48 PM	Talked with Becca and this one will need another lock - it's for another cart.	Add Attachment
Ruby Tidwell	Jun 01, 2016 12:45 PM	Called and talked to student worker; Cathy is usually in from 8:30-11:30 every morning. I'll call tomorrow morning.	Add Attachment
Ruby Tidwell	Jun 01, 2016 12:42 PM	Standard setup completed; ready to deploy	Add Attachment
Ruby Tidwell	Jun 01, 2016 12:41 PM	Added the following users via terminal (see drive): bracyj factori freemanm garrisonj hardenm hoffmak hutchingst mccannr parks pouling tankersley tarterd thakurg	Add Attachment
Ruby Tidwell	May 31, 2016 02:22 PM	Starting JAMF	Add Attachment
Ruby Tidwell	May 31, 2016 02:22 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Courtney Croy	May 27, 2016 03:01 PM	NEW EQUIP SETUP: An Apple MacBook Pro W#20150539 needs to be set up and delivered to Campbell 311. Order contacts are Cathy McLean phone: 8-8340 or Rebecca McCannell phone: 8- 8442. Make these users Admins- Art/VCD Faculty List for Smart Cart Computer Access Jen Bracy Ian Factor Michael Freeman Jodie Garrison Mary Harden Kim Hoffman Tim Hutchinson Becca McCannell Sung Park Greg Poulin Daniel Tankersley Diane Tarter Garima Thakur This is located in ITC 008 on the counter across from the storage shelves.	Add Attachment