Service Request Ticket - # 60331

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2016 08:28 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120893[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DT Color Printer
Serial No. XFN156535 Location PDR

Model 8570/DT Hostname sa-sully.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.118.59 Ink/Toner Refill

Wired NIC 9C:93:4E:1E:50:3A

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Amy Anderson May 31, 2016 09:18 AM 
Task reassigned to Self Resolved.
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Amy Anderson May 31, 2016 09:18 AM 
Status changed from (1) Pending to (5) Completed
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Amy Anderson May 31, 2016 09:18 AM 
****This is an email****
Amy:

We fixed it!  It stopped.  We turned off the 
power for about 15 seconds and then turned back 
on.  For the next 15 minutes it made funny 
noises, warmed up, went through cleaning 
process, warmed up again, and then silence!  
The silence is wonderful!

The green light shows ready and, again, it is 
silent!  I don't know if you want to cancel the 
ticket...?  I'm happy, the humming stopped.
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Megan Thibeault May 31, 2016 08:48 AM 
Probably just needs restarted
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Amy Anderson May 31, 2016 08:32 AM 
****This is an email****
Hello:

The printer is in WUC Room 203.

Today, tomorrow, or Friday.  Not Thursday, 
please.
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Amy Anderson May 31, 2016 08:29 AM 
I responded back asking location of printer and 
availability.
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Amy Anderson May 31, 2016 08:28 AM 
****This is an email****
Hello:

RE:  WOU #20120893[Edit Inv]

Our Xerox color printer has been making the 
"warm up" noise for over a week.  Is there a 
button I can push to make the noise stop?

It is not loud, the noise is just "always 
there".  Is this normal?  This printer did not 
do this previously and none of the other 
printers have ever "hummed" non-stop.

Thank you,
Debbie
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