Service Request Ticket - # 60333

Service Request Information

CONTACT Name Breyer, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2016 09:17 AM
Department Student Health & Counseling Center Phone 88873
Location Email breyert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120562[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 8p73bw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007

Wired NIC E0:DB:55:E8:9F:76


Wireless NIC 60:67:20:D2:FE:5C


Bluetooth NIC 20:16:D8:91:A2:09

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 13, 2016 04:20 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jun 13, 2016 04:20 PM 
   Service Request Ticket - # 60338 


Closing this ticket! DONE!!
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Ranjit Kayastha Jun 13, 2016 03:50 PM 
Megan changed the keyboard.

Left a VM asking for availability.

The laptop is at my desk.
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Ranjit Kayastha May 31, 2016 02:36 PM 
Went there, he said his caps lock and shift is not
working. When I type it was working and he also
tried it worked. The left shift botton is broken.

The laptop is not under warranty. I will talk with
Tricia if we have any option for the keyboard,
also if it's a GFA or not. 

The laptop was very slow so I asked him to save
all the files and call me. He did that and I went
and picked up the laptop. 

Imaging is done and I am half way for the setup.
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Ranjit Kayastha May 31, 2016 10:03 AM 
Task reassigned to Ranjit Kayastha.
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Amy Anderson May 31, 2016 09:17 AM 
Toms Dell laptop is not letting him capitalize 
certain letters, even if he uses the caps lock 
or shift key.

He is in the student health and counseling 
center room 105.
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