Service Request Ticket - # 60337

Service Request Information

CONTACT Name Roberts, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2016 03:27 PM
Department Advancement & Foundation Phone 89385
Location Email robertsjr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 7500/DT Tabloid Color Printer
Serial No. RXD137415 Location PDR

Model 7500/DT Hostname optics.wou.edu
Notes NOT STUDENT TECH PRINTER, Color Laser - 35 ppm Mono - 35 ppm Color - 1200 x 1200 dpi - Network, USB - Gigabit Ethernet - Mac, PC, duplexing(two-sided), capacity: 1100 sheets, Maximum duty cycle: up to 150,000 pages/month Tray 1 (Multipurpose tray): Custom sizes: 3.5 x 3.9 in. to 12.6 x 47.2 in. Tray 2: Custom sizes: 5.5 x 7.2 in. to 11.7 x 17 in. Tray 3: Custom sizes: 5.5 x 7.2 in. to 13 x 18 in. MAINT: Xerox Transfer Roller F/7500DT #2416609 from P0095361 OCT2014 SR54531 Ink/Toner Refill

Wired NIC 00:00:AA:E4:D2:02

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 01, 2016 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jun 01, 2016 11:14 AM 
I deleted the driver and reinstalled it on krusty.
Went down and re added the printer on the
computers. They will call back if the issue persists.
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Shandelle Plasker Jun 01, 2016 08:14 AM 
Task reassigned to Shandelle Pepper.
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Kirsten Fauser May 31, 2016 03:27 PM 
Called and said their printer is acting up. 
It is only accepting certain jobs and not 
always printing. 
Printer name: optics
Available all day every day.
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