Service Request Ticket - # 60338

Service Request Information

CONTACT Name Breyer, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2016 04:13 PM
Department Student Health & Counseling Center Phone 88873
Location Email breyert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120562[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 8p73bw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007

Wired NIC E0:DB:55:E8:9F:76


Wireless NIC 60:67:20:D2:FE:5C


Bluetooth NIC 20:16:D8:91:A2:09

TECHS Submitted by Ranjit Kayastha Contact rkayastha14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 14, 2016 02:14 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jun 14, 2016 02:14 PM 
He wasn't in the office. The another guy asked me
to leave it at his desk. Left the laptop opened at
his desk.

DONE!!
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Ranjit Kayastha Jun 13, 2016 04:30 PM 
Left a VM asking for availability.
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Megan Thibeault Jun 13, 2016 04:18 PM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jun 13, 2016 04:18 PM 
Status changed from (3) Order in Process to (1) Pending
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Megan Thibeault Jun 13, 2016 04:18 PM 
replaced keyboard gave Ranjit the laptop
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Megan Thibeault Jun 01, 2016 07:49 AM 
Priority changed from (2) High Priority to (3) Priority.
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Megan Thibeault Jun 01, 2016 07:49 AM 
Priority changed from (2) High Priority to (3) Priority.
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Megan Thibeault Jun 01, 2016 07:49 AM 
PR#9219
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Ranjit Kayastha May 31, 2016 04:13 PM 
I called Thomas and let him know that the keyboard
will cost $20. He said he wants to purchase it and
transfer my call to Tricia for the index number.
Explained Tricia the issue and she gave me the
index number. Index Number: SHC904
Her extension is: 88844

The link for the keyboard is:

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=&cs=19&sku=8G016&ST=pla&dgc=ST&cid=298726&lid=5704714&acd=123098073120560&ven1=8G016:51918710868:901pdb6671:c&ven2=:&ven3=276403186870191500
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