Service Request Ticket

Service Request Information

CONTACT	Name	Toray, Tamina	Date	Jun 01, 2016 09:30 AM
	Department	Behavioral Sciences Division	Phone	88712
	Location		Email	torayt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131025 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR211F8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	68:5B:35:D5:7D:2C
	Wireless NIC	88:63:DF:8C:13:01
	Bluetooth NIC	88:63:DF:8C:13:02

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jun 01, 2016 01:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jun 01, 2016 01:14 PM	The other option - during the summer would be re- image the machine. She is busy with grading next week, which wouldn't be a good time.	Add Attachment
Babatunde Idahor	Jun 01, 2016 12:52 PM	Her mail account was running slow. I had to update the browser(Mozilla).Also installed new updates on the iMac.	Add Attachment
Babatunde Idahor	Jun 01, 2016 11:42 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Kirsten Fauser	Jun 01, 2016 09:44 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jun 01, 2016 09:43 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jun 01, 2016 09:43 AM	missing number in W#	Add Attachment
Kirsten Fauser	Jun 01, 2016 09:30 AM	Called and is having problems with her computer running slow. She's restarted it and is still having issues. Available today 12pm - 1:30pm and 11:30am - 1pm tomorrow	Add Attachment