Service Request Ticket

Service Request Information

CONTACT	Name	Gaspar, Natasha	Date	Jun 01, 2016 09:55 AM
	Department	Athletics	Phone	8-9249
	Location		Email	gasparn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141179 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4K6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4K6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:DA:69:24

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Jun 02, 2016 03:37 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	Jun 02, 2016 03:37 PM	added sound bar	Add Attachment
Jonathan Yoshikawa	Jun 01, 2016 01:23 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Babatunde Idahor	Jun 01, 2016 11:20 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Jun 01, 2016 10:27 AM	Task reassigned to UCS Tech.	Add Attachment
Kyle Arthenayake	Jun 01, 2016 10:27 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Kyle Arthenayake	Jun 01, 2016 10:27 AM	**This is an email** Hi Kirsten, I have availability from 1-5pm. Thank you, Natasha	Add Attachment
Kirsten Fauser	Jun 01, 2016 09:58 AM	Waiting for availability.	Add Attachment
Kirsten Fauser	Jun 01, 2016 09:55 AM	**This is an email** Hi there, The speakers on my monitor aren't working. I've tried adjusting the volume on the monitor and on the computer and I cannot get anything. Thank you,	Add Attachment