Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Jun 01, 2016 11:52 AM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110620 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	8R5HLS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro	Software	MS Office 2010 Pro Plus from P0084381 installed as Office 2007; FileMaker Pro(v.13) license from P0093048
	Wired NIC	18:03:73:4F:BC:E1

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jun 01, 2016 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jun 01, 2016 01:33 PM	Inventory updated - W#:20101057.	Add Attachment
Babatunde Idahor	Jun 01, 2016 01:30 PM	Just installed WizMouse.	Add Attachment
Babatunde Idahor	Jun 01, 2016 12:55 PM	Set-up in TH242 for student worker Jenna Beresheim - Complete. Printers(TRI LJ8000 and Early child) set up done. Application installed (Flux). Running windows update at the moment.I'll check- in on the status later.	Add Attachment
Amy Anderson	Jun 01, 2016 12:17 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Amy Anderson	Jun 01, 2016 12:17 PM	**This is an email** Hi, I saw Tunde in the building so I gave the computer to him.	Add Attachment
Jonathan Yoshikawa	Jun 01, 2016 12:05 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Amy Anderson	Jun 01, 2016 11:55 AM	I responded asking availability	Add Attachment
Amy Anderson	Jun 01, 2016 11:52 AM	**This is an email** Hello, Please pick up computer #20110620 from my office (TH103) and set it up in TH242 for student worker Jenna Beresheim. This computer is already re-imaged. It will replace #20101057. Thank you,	Add Attachment