Service Request Ticket

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Service Request Information

CONTACT	Name	Loudenback, Audrey	Date	Jun 01, 2016 12:06 PM
	Department	Disability Access Services	Phone	88834
	Location		Email	loudena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100617 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	66HZ9P1	Description	Dell OptiPlex 980 MiniTower, IntelCore i7 Quad 870
	Serial No.	66HZ9P1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-870QM w/ VT(2.93GHz, 8MB cache)
	OS	Unknown	Software	WIN 7 Pro 64 bit bundled with desktop, MS office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007,Avid-Pinnacle Studio Ultimate Collection 14 from VISA2010001842, 80/20 share:Adobe Acrobat PRo v9 and Photoshop Ext CS5 from P0076844; SECONDARY install for ALICIA of Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also on primary station W#20150178 for Alicia's use only MAR2019 SR#;
	Wired NIC	84:2B:2B:B3:DC:22

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 06, 2016 08:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 06, 2016 08:28 AM	Video card is at my desk, since the machine is working, I'm going to close this ticket.	Add Attachment
Shandelle Plasker	Jun 09, 2016 05:01 PM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Jun 09, 2016 04:56 PM	After I disconnected IEEE 1394 from the motherboard, the computer didn't show any error and is working fine.	Add Attachment
Ranjit Kayastha	Jun 09, 2016 04:54 PM	After I disconnected IEEE 1394, the computer doesn't show any error and is working fine.	Add Attachment
Ranjit Kayastha	Jun 09, 2016 04:53 PM	Look at the attachment to see what error it was giving.	Add Attachment image.jpeg
Shandelle Plasker	Jun 09, 2016 04:13 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Jun 09, 2016 02:40 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Ranjit Kayastha	Jun 09, 2016 02:40 PM	Went there, the room is closed and nobody is there.	Add Attachment
Shandelle Plasker	Jun 09, 2016 02:30 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shandelle Plasker	Jun 09, 2016 02:30 PM	Will you go and see if this computer is accessible without needing someone to let you in. We have not heard back and I do not know how often this machine is needed.	Add Attachment
Shandelle Plasker	Jun 09, 2016 02:14 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Jun 08, 2016 03:04 PM	Kathy Heide	Add Attachment
Ruby Tidwell	Jun 08, 2016 03:03 PM	Left VM for Heide	Add Attachment
Ruby Tidwell	Jun 08, 2016 03:02 PM	Talked with Audrey; this is a general use station in the ED building - she said the better contact is Kathy Heide at 88324	Add Attachment
Megan Thibeault	Jun 08, 2016 02:24 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ruby Tidwell	Jun 07, 2016 11:04 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Ruby Tidwell	Jun 07, 2016 11:04 AM	Called disability services; Audrey will be in tomorrow at about 12 Please call first to check 88250	Add Attachment
Jonathan Yoshikawa	Jun 06, 2016 03:37 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jonathan Yoshikawa	Jun 06, 2016 03:37 PM	**This is an email** Saw your SR about your computer screen. When would be a good time for a tech to swing by?	Add Attachment
Jonathan Yoshikawa	Jun 06, 2016 03:26 PM	She dont answer any of my calls :(	Add Attachment
Ranjit Kayastha	Jun 02, 2016 09:37 AM	Left Vm asking for availability.	Add Attachment
Megan Thibeault	Jun 02, 2016 09:11 AM	Jonathan said that Audrey wasn't in yesterday	Add Attachment
Megan Thibeault	Jun 02, 2016 07:45 AM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Jun 01, 2016 01:10 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Amy Anderson	Jun 01, 2016 12:06 PM	Computer in the deaf studies and professional achievement office in the ED building WOU# 20100617 screen is black with a message saying "unsupported video configuration detected... can not provide video to motherboard" She wants someone to come over and help. Phone number is 503-740-4477	Add Attachment