Service Request Ticket

Service Request Information

CONTACT	Name	Caceda, Carmen	Date	Jun 01, 2016 12:11 PM
	Department	College of Education	Phone	88409
	Location		Email	cacedac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090804 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	MacBook Pro, 15-inch, aluminum #Z0GS
	Serial No.	W80080M77XK	Location	007
	CPU	Intel Core 2 Duo P8700(2,53GHz, 3MBL2,1066MHz)
	OS	Unknown	Software	NO OFFICE LICENSE PURCHASED, Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) bundled with purchase Final Cut Express v4 bundleed with purchase
	Wired NIC	34:15:9E:03:E9:9C
	Wireless NIC	F8:1E:DF:E2:F0:1D
	Bluetooth NIC	60:FB:42:8C:58:60

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Jun 10, 2016 04:31 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Kyle Arthenayake	Jun 10, 2016 04:31 PM	Turned in	Add Attachment
Kirsten Fauser	Jun 09, 2016 09:23 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kirsten Fauser	Jun 09, 2016 09:22 AM	**This is an email** Hi, Kirsten, I totally forgot about it. Is it OK if I return by tomorrow, please? That will be the only extension I asked for. Thanks a lot in advance. Carmen	Add Attachment
Kirsten Fauser	Jun 09, 2016 08:33 AM	Emailed again.	Add Attachment
Megan Thibeault	Jun 07, 2016 07:39 AM	Please contact	Add Attachment
Amy Anderson	Jun 01, 2016 12:11 PM	Came in asking to barrow a Mac Air charger. She selected WOU# 20090804 because she has an adapter that will work. Said she will bring the charger back by the end of this week.	Add Attachment