Service Request Ticket - # 60352

Service Request Information

CONTACT Name Boderman, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2016 12:26 PM
Department Student Enrichment Program Phone 88656
Location Email boderman@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110681[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1YDBNS1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 1YDBNS1 Location PDR 2023 Giveaway

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007, AssureID7 P0085070

Wired NIC 18:03:73:17:53:F2

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Jun 01, 2016 01:08 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Jun 01, 2016 01:08 PM 
WUC had problems with Astra.  
Cause by network traffic problem.
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Jonathan Yoshikawa Jun 01, 2016 12:42 PM 
Task reassigned to Jonathan Yoshikawa.
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Amy Anderson Jun 01, 2016 12:26 PM 
Don called saying that certain applications will 
not open at all and the computer will not connect 
to printer drivers. WOU# 20110681[Edit Inv]. At the 
information desk in the WUC
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