Service Request Ticket - # 60354

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2016 01:02 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101265[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. DL00JQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080720, SnagIt v10 from VISA2011002726(upgrade of license purchased from VISA2006/12/0504:12:55 for Ella Taylor)

Wired NIC BC:30:5B:D8:F4:59

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Jun 22, 2016 11:44 AM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Jun 22, 2016 11:44 AM 
No calls or emails so I'll close for now
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Zach Myers Jun 21, 2016 09:44 AM 
Went with Tim and updated java, shockwave, and 
flash as well as windows and all browsers. 
Cleaned registry, checked hard drive for 
fragmentation, ran malwarebytes and another 
malware scan. 

Did not find a single issue with the computer 
but we started it and tested program opening 
times, IE was about 10 seconds and Word was 
about 7 seconds, so it's pretty quick for a 6 
year old PC. I'll send her an email to make 
sure the issue has been resolved for her.
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Zach Myers Jun 20, 2016 01:13 PM 
She is busy and needs the computer today but I 
will go over tomorrow morning to take a look.
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Shandelle Plasker Jun 20, 2016 12:56 PM 
Task reassigned to Zach Myers.
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Shandelle Plasker Jun 02, 2016 12:52 PM 
I ran malware and Virus scans on the computer. Had
a few malware on it but after deleting and
updating the machine is still a slow. I am going
to re-image it after looking at what software they
have installed on the machine
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Megan Thibeault Jun 02, 2016 07:30 AM 
Task reassigned to Shandelle Pepper.
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Megan Thibeault Jun 02, 2016 07:30 AM 
Shandelle can you do this task? I have an SR at 10
as well and Dyl is leaving at 10 for an interview
today. I'm not sure if we need the user to be
around, sounds like we need to do some scans.
Maybe delete her user profile after that if she
still has issues, after making sure nothing is
saved locally.
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Ruby Tidwell Jun 01, 2016 01:31 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Jun 01, 2016 01:09 PM 
Task reassigned to Ruby Tidwell.
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Amy Anderson Jun 01, 2016 01:02 PM 
Savannah Patterson is a student worker and she 
is located in Todd hall room 203.Her computer 
WOU# 20101265[Edit Inv] has been running slow. There has 
been pop-ups and her H-drive takes a long time 
to load. She was wondering if someone could 
come look at it. She is available today, 6/1, 
until 2 and tomorrow, 6/2 at 10. She does not 
have a phone at her desk but can reach her 
through extension: 88808
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