Service Request Ticket - # 60363

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2016 08:34 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090481[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB859316 Location PDR

Model 3600/DN Hostname aa-aalc.wou.edu/aa-aalc
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, extra 500 sheet feeder on same orderPRINT MAINT: Fuser #126N00324 V2013003992& Feed Roller #022N02187, Mea Unit Pick Up Housing #022N02177, 3635Mfp Mea-Unit_Holder Pad #019N00947 V2013003996 SR53561MAY14, JC90-00932A Cassette Pickup Roller & JC97-03249A Separation Pad V2014004254 & Pickup Roller Large Capacity Feeder #A2035(Samsung JC97-02233A)V2014004269 NOV14SR55238; Fuser Maint. Kit, 110V V2014004497 SR56345MAR15 IP: 140.211.64.46 Ink/Toner Refill

Wired NIC 00:00:AA:BD:54:01

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Megan Thibeault Jun 02, 2016 08:55 AM 
Task reassigned to Ruby Tidwell.
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Megan Thibeault Jun 02, 2016 08:55 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 02, 2016 08:55 AM 
Ruby went over, the toner is down to 20% and she
said it didn't seem like something was installed
correctly. Good to go.
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Megan Thibeault Jun 02, 2016 08:42 AM 
Either toner is getting low or something in the
fuser? Please bring a supplies page back
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Amy Anderson Jun 02, 2016 08:34 AM 
****This is an email****
The Xerox printer in our office, Academic 
Advising and Learning Center, APSC 401, is 
printing with light streaks down the page. 
Printer number is 20090481[Edit Inv]. I need a tech to 
come and look at it ASAP as it is the main 
printer for our office.

let me know if you have questions or need any 
further information.

Thanks!

Tina
Academic Advising and Learning Center
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