Service Request Ticket

Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	Jun 02, 2016 11:04 AM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140678 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B002155	Location	PDR 2023 Giveaway
	Model	ColorQube 8880	Hostname	ns217.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP:140.211.76.46 Metered Code: 8545	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:5F:D3:4F

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Jun 02, 2016 03:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Jun 02, 2016 03:20 PM	when printing. prompts to enter student credential.	Add Attachment
Jonathan Yoshikawa	Jun 02, 2016 12:13 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Amy Anderson	Jun 02, 2016 11:29 AM	Responded back with room number, ITC room 210.	Add Attachment
Amy Anderson	Jun 02, 2016 11:04 AM	**This is an email** Hello - A new issue has just arisen, one that seems like it follows a pattern we've seen all year... the Xerox laser printer (201440678) has ceased being usable for a number of stations... the error appears as a "paused" printer in the print queue and when the student clicks "resume" it requires an admin. password. So far this has affected (that we know of) systems 20150031, 32, 33, 34, and 35. Use of this printer is pretty critical to student completion of class projects. Thank you! Jen	Add Attachment