Service Request Ticket - # 60378

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2016 11:28 AM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20110546[Edit Inv] (opens in a new window) Bldg/Room ITC 210
Service Tag Description Epson Stylus Photo R2880 Inkjet Printer #C11CA16201
Serial No. KFFY001298 or KFFY001305 Location Creative Arts Lab

Model C11CA16201 Hostname
Notes 5760 x 1440 optimized dpi, 9 UltraChrome K3 Inks with 4 Blacks, Prints Up to 13x19in, 13in Rolls, Media up to 51 mil, 1.3 mm Thick, CD & DVD Printing, PictBridge IN THE BOX:R2880 Color Inkjet Printer, 96 UltraChromeK3 Cyan,Yellow,light Cyan,light black,Matte black, light light Black,Photo Black,Vivid Magenta&Vivid light Magenta ink Cartridges; CD Print Tray w/ 8cm CD/DVD Adapter, Roll Paper Holder Accessory, Single Sheet Guide, Software CD-ROM(printer drivers&software WIN&MAC, 1Yr Manuf. Lmtd Warranty Ink/Toner Refill

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public

Entered by Date Memo
Megan Thibeault Jun 23, 2016 12:04 PM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 23, 2016 12:04 PM
****This is an email****
Daniel,

UCS doesn't maintain the maintenance side of ink
jet printers. We can assist with getting them
setup for printing but besides that we don't have
trained knowledge on them. Shandelle has a ticket
open SR60378 about the printers quality being low.
If your department wants to buy some cleaning
items we might be able to help if you have any
questions but without proper training I don't
think it's a good idea for us to try and fix
inkjet printers, we might just make it worse...
With the age of the machines and the usage, you
might need to budget for a new printers.
Maintenance should be kept up from the beginning,
if you got new printers, I would suggest some type
of monthly/termly cleaning cycle.

Hope your enjoying summer!
Megan
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Megan Thibeault Jun 07, 2016 07:42 AM
We don't work on inkjets. So we can only do very
basic. I have an email from Tricia stating so
somewhere, I'll look for it and send it to you as
well.
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Shandelle Plasker Jun 06, 2016 09:42 AM
Task reassigned to Shandelle Pepper.
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Ruby Tidwell Jun 03, 2016 03:33 PM
Printer is in 104C - the locked back room
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Amy Anderson Jun 03, 2016 11:28 AM
Dan came in saying that ITC 104 Epson 2880 
printer quality is really low. He has done the 
routine cleaning for the printer, and the 
problem only goes away for a day. He did not 
have the WOU# on the printer.
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