Service Request Ticket

Service Request Information

CONTACT	Name	Mauro, Kristin	Date	Jun 03, 2016 11:52 AM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	maurok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140870 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXB2DZ1	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB2DZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016; Camtasia 2020 Education v.20 VISA2019011033 MAY2020;
	Wired NIC	98:90:96:D6:69:16

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Jun 06, 2016 12:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jun 03, 2016 12:27 PM	Jonathan - for this one, you'll need to log in with ucsadmin (don't forget the ./) and take it off of the domain, restart, and join it back to the domain. This should fix it and she should be able to log in	Add Attachment
Jonathan Yoshikawa	Jun 03, 2016 12:23 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Amy Anderson	Jun 03, 2016 11:52 AM	Kristin rebooted her computer and the error came up saying "The trust relationship between work station and primary domain failed" She tried rebooting again and it did not work. She is available at 1 today, 6/3, in ITC 204C. WOU# 20140870	Add Attachment