Service Request Ticket - # 60380

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2016 12:05 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140563[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. HX60N32 Location Going to PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from XXXX2014004298. AsureID, configured to push ID photos to Oracle db

Wired NIC 34:E6:D7:55:9D:C4


Wireless NIC 80:00:0B:8A:B9:02


Bluetooth NIC 80:00:0B:8A:B9:06

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Jun 03, 2016 12:22 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Jun 03, 2016 12:22 PM 
turned on sound
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Amy Anderson Jun 03, 2016 12:05 PM 
Chelsee called saying that the sound was not 
working on the departments laptop. WOU# 
20140563[Edit Inv]. When she went to the sound settings 
an error would come up saying no audio out 
device is enable. She is in WUC 210I
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