Service Request Ticket - # 60384

Service Request Information

CONTACT Name ONeill, Sean   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2016 02:19 PM
Department Library & Media Services Phone 88818
Location Email oneills@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130152[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25S40STGQ18 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311, Roxio Toast Titanium v11 from P0092312 UPGRADED to Roxio Toast Titanium v15 P0104356; TRANSFER: QuickTime 7 Pro for MAC from P0057077

Wired NIC 10:DD:B1:EA:4D:0D


Wireless NIC EC:35:86:2D:AB:DE


Bluetooth NIC EC:35:86:2D:AB:DF

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 06, 2016 03:31 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jun 06, 2016 03:31 PM 
Talked to Tricia, Jamf was down so Dave helped.

Inatalled iMovie on both the machines.

DONE
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Ranjit Kayastha Jun 03, 2016 03:39 PM 
Installed garage band on both the machines from
Itunes. The self service is down so we were unable
to installed Imovie and imovie was not working in
App Store too.
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Ranjit Kayastha Jun 03, 2016 02:33 PM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Jun 03, 2016 02:19 PM 
Hello. We have two Macs (20130152[Edit Inv] & 20130153) that
are supposed to have iMovie '11 and GarageBand.
Could we get those added to those two machines?
Thanks! -Sean
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