Service Request Ticket - # 60385

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2016 02:37 PM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141192[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2ZYKV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 2ZYKV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe CC 20** FULL SERIALIZED DESKTOP TRANSFERRED JULY2017 SR64287;

Wired NIC 98:90:96:D9:BA:8D

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 14, 2016 12:35 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Jun 14, 2016 12:35 PM 
DONE!!
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Tim Taylor Jun 14, 2016 11:02 AM 
Updated inventory, cpu and monitor in storage
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Ranjit Kayastha Jun 14, 2016 10:28 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jun 08, 2016 02:24 PM 
Happening next week
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Ruby Tidwell Jun 07, 2016 03:16 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Babatunde Idahor Jun 06, 2016 02:33 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Babatunde Idahor Jun 06, 2016 02:28 PM 
**** Out going e-mail *****

Good-afternoon Jennifer,

My name is Tunde- I work here at the University Computing Services. We have some new computer equipment to drop-off at your office. We 
need to know what time during the week you would be available - so we can deliver the following machines and monitor:

CPU - W#20141192[Edit Inv]  ; W#20140976[Edit Inv] - Monitor
CPU - W#20141193[Edit Inv]  ; W#20140977[Edit Inv] - Monitor
CPU - W#20141195[Edit Inv]  ; W#20140979- Monitor
CPU - W#20141195[Edit Inv]  ; W#20140979[Edit Inv] - Monitor
CPU - W#20141196[Edit Inv]  ; W#20140980[Edit Inv] - Monitor 

Also, do you have any special softwares aside  the regular applications like (Microsoft Office Suite, Sophos,
Banner etc) that you would need on the  machines?

Kindly get back to us as soon as possible.

Thank you.
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Ruby Tidwell Jun 03, 2016 04:43 PM 
Moved in AD
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Ruby Tidwell Jun 03, 2016 04:33 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Jun 03, 2016 04:33 PM 
Prepped and back on shelf
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Ruby Tidwell Jun 03, 2016 03:18 PM 
Started image
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Courtney Croy Jun 03, 2016 02:37 PM 
NEW EQUIP SETUP: A GFA Dell CPU W#20141192[Edit Inv] and Monitor 
W#20140976[Edit Inv] need to be set up and delivered to Jennifer Hansen 
in WUC 119. These are replacing CPU W#20110840[Edit Inv] and M: 
W#20110958[Edit Inv]
These are located in ITC in the hallway on the GFA shelf.
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