Service Request Ticket - # 60391

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2016 03:04 PM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141197[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BDXMV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BDXMV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; NO ADOBE SEE SR64287 TRANSFERRED TO W#20141192 Jennifer Hansen;

Wired NIC 98:90:96:D9:B9:58


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Jun 17, 2016 11:53 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Jun 17, 2016 11:53 AM
Shina uninstalled and installed Adobe CC 2015.
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Ranjit Kayastha Jun 17, 2016 11:52 AM
The workroom, general station and Jennifer's
machine was not in right place. Swapped them to
right places. Removed Adobe CC 2015 was on General
Station transferred it to Jennifer's machine.
Talked to Shandell, Tricia and Jennifer about the
issue.
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Ranjit Kayastha Jun 17, 2016 08:34 AM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Jun 17, 2016 08:34 AM
Somehow forgot to update this ticket. We did this
Setup with all the other machine in WUC 119. I
found the old CPU with blue tape in the office.
Called Jennifer one more time to see if the
general use station has the same WOU. It's not in
the same place as we left as they moved the
machines by themself as they renovate the office.
I made sure the new mointor and cpu is in their
office. So this machine is with Jennifer.

Update the 
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Ranjit Kayastha Jun 14, 2016 08:39 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Jun 14, 2016 08:39 AM
It's ready to go.
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Ruby Tidwell Jun 08, 2016 04:01 PM
Shina installed the Suite and Acrobat; I am 
running last updates now
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Ruby Tidwell Jun 07, 2016 03:32 PM
Machine is prepped - just add the special software 
per Tricia's notes
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Tricia Flaherty Jun 07, 2016 03:29 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 07, 2016 03:29 PM
Please remember to uninstall off old
PC(de-serialize)-- T:\Adobe
CCE\CCEPackages\CC2015\CC2015serialized_WIN\RemoveVolumeSerial.exe
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Tricia Flaherty Jun 07, 2016 03:28 PM
TRANSFERRING ADOBE CC2015 from old PC W#20110842[Edit Inv]
to new PC W#20141197[Edit Inv] as serialized desktop
installations.  
For the PC:  First run FULL Adboe CC2015 WIN: T:\Adobe
CCE\CCEPackages\CC2015\AdobeCC2015FULL_WIN\Build\setup.exe
then use this installer to run Acrobat: T:\Adobe
CCE\CCEPackages\CC2015\AdobeCC2015FULL_WIN\Exceptions\APRO15.0en_US\Adobe
Acrobat\setup.exe
 and choose to install as trial or subscription.
Then run one of the base applications and do an
updates, Next the run Acrobat Pro DC and do any
updates it has.  Both should not require you to
sign in even though it may ask... and both should
not indicate that they are a trial, the first
installer serializes the desktop so when you run
the Acrobat it should be serialized as well.  
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Ruby Tidwell Jun 06, 2016 04:47 PM
Tunde prepped and back on shelf; I moved in AD
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Ruby Tidwell Jun 03, 2016 04:35 PM
Started image
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Courtney Croy Jun 03, 2016 03:04 PM
NEW EQUIP SETUP: A GFA Dell CPU W#20141197[Edit Inv] and Monitor 
W#20140981[Edit Inv] need to be set up and delivered to WUC 119. 
Contact Jennifer Hansen. These are replacing CPU W#20110842[Edit Inv] 
and M: 
W#20110960[Edit Inv]
These are located in ITC in the hallway on the GFA shelf. 
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