Service Request Ticket - # 60393

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2016 03:12 PM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141200[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3YYKV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D9:B8:EB

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 17, 2016 08:06 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Jun 17, 2016 08:06 AM 
Delivered and setup the computer. Updated the
inventory.

The front desk computer, one of the monitor was
not working. Shina did fixed it. 

DONE!
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Ranjit Kayastha Jun 16, 2016 02:36 PM 
Task reassigned to Ranjit Kayastha.
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Amy Anderson Jun 16, 2016 10:17 AM 
**Kathryn Plummer called asking if when the 
tech is there if they would look at the 
computers in the office. They moved the 
computers around yesterday and just want 
someone to make sure that they have everything 
working properly**
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Amy Anderson Jun 13, 2016 03:52 PM 
Status changed from (4) On Hold to (6) Ready to Deliver
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Amy Anderson Jun 13, 2016 03:52 PM 
Called setting up time for delivery. Thursday, 
6/16, at 3.
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Ruby Tidwell Jun 08, 2016 08:10 AM 
Status changed from (6) Ready to Deliver to (4) On Hold
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Ruby Tidwell Jun 08, 2016 08:10 AM 
****This is an email****
Hi Ruby,

That's exciting news. I will be in touch next 
week, when I return from my conference.

Thank you,
Adry
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Ruby Tidwell Jun 07, 2016 03:19 PM 
Sent email for availability

For delivery, please double check that clarka is 
an admin
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Ruby Tidwell Jun 07, 2016 03:17 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Dyl Karbia Jun 07, 2016 12:06 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Jun 06, 2016 04:48 PM 
Moved in AD
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Shandelle Plasker Jun 06, 2016 12:32 PM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Jun 06, 2016 12:32 PM 
Dyl you were working on this machine this morning
and I asked you to update the que before you left
stating were you left off on the imaging process.

Update please!
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Ruby Tidwell Jun 03, 2016 04:37 PM 
started image
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Courtney Croy Jun 03, 2016 03:12 PM 
NEW EQUIP SETUP: A GFA Dell CPU W#20141200[Edit Inv] and Monitor 
W#20140983[Edit Inv] need to be set up and delivered to Adry Clark in 
WUC 119.  These are replacing CPU W#20110843[Edit Inv] 
and M: W#20110961[Edit Inv]
These are located in ITC in the hallway on the GFA shelf.
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