Service Request Ticket - # 60395

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2016 10:00 AM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141142[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BZTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BZTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old CPU W#20101466 SR59527 MAR2016: Adobe Design Premium CS5.5 WIN from P0081871; Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705; CANCELED JUNE2019 [Adobe CC2015(named user)MAY2016 - Add adobe CC desktop order#9075]

Wired NIC 98:90:96:D5:7F:28

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Jun 06, 2016 03:09 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Jun 06, 2016 03:09 PM 
sound was working.  
advised she should disable and re enable sound
when faced with prob again.
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Jonathan Yoshikawa Jun 06, 2016 12:11 PM 
Task reassigned to Jonathan Yoshikawa.
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Kirsten Fauser Jun 06, 2016 10:01 AM 
Available 12:30-4pm Today
9:30-5pm on Wednesday
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Kirsten Fauser Jun 06, 2016 10:00 AM 
Hello,
I had an upgrade to my computer last month.  I 
have not been able to get consistent sound.  I 
have looked for a setting, but it seems it is a 
bit more than that.  Is there a technician who 
might be able to assist me?  I will be in the 
office again on Monday, June 6th.
Any assistance is appreciated,
Jerrie Lee
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