Service Request Ticket

Service Request Information

CONTACT	Name	Whitenack, Faye	Date	Jun 06, 2016 11:57 AM
	Department	Business Services	Phone	88172
	Location		Email	whitenaf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150269 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	GN5GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B7:0E
	Wireless NIC	80:00:0B:D1:EB:E2
	Bluetooth NIC	80:00:0B:D1:EB:E6

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jun 06, 2016 03:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jun 06, 2016 03:09 PM	No special software - delivered to Faye. Updated inventory for old laptop	Add Attachment
Ruby Tidwell	Jun 06, 2016 02:32 PM	Shandelle sent an email asking about special software	Add Attachment
Ruby Tidwell	Jun 06, 2016 02:08 PM	Standard prep done & moved in AD	Add Attachment
Shandelle Plasker	Jun 06, 2016 01:49 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Shandelle Plasker	Jun 06, 2016 01:49 PM	Thank you Ruby:)	Add Attachment
Shandelle Plasker	Jun 06, 2016 12:21 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Jun 06, 2016 11:57 AM	The new laptop is WOU#20150269 and it is replacing laptop WOU#20111080	Add Attachment