Service Request Ticket - # 60398

Service Request Information

CONTACT Name Ellis, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2016 12:13 PM
Department University Computing Solutions Phone 88629
Location Email ellism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141201[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. HXYKV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D9:B9:AE


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public

Entered by Date Memo
Ryp Ring Jun 15, 2016 03:54 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Ryp Ring Jun 15, 2016 03:54 PM
Set up dual monitors and the computer at Alec's
desk.  During startup, it said the 'one of your
disks needs to be checked for consistency', which
may be a recurring problem.  
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Megan Thibeault Jun 15, 2016 02:10 PM
Task reassigned to Ryp Ring.
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Megan Thibeault Jun 15, 2016 08:49 AM
Task reassigned to UCS Tech.
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Megan Thibeault Jun 15, 2016 08:49 AM
This can we setup at anytime. Alec is working 8-5
M-F. Let's do this today. Ask him if he wants dual
monitors
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Ranjit Kayastha Jun 15, 2016 08:05 AM
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jun 15, 2016 07:33 AM
Let's get this completed
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Ruby Tidwell Jun 07, 2016 09:43 AM
PL/SQL Developer installed
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Ruby Tidwell Jun 06, 2016 04:24 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Jun 06, 2016 04:24 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Jun 06, 2016 04:21 PM
Standard prep done; moved in AD

I added Alec and Michael as admins
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Ruby Tidwell Jun 06, 2016 02:52 PM
Started image
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Courtney Croy Jun 06, 2016 12:13 PM
NEW EQUIP SETUP: A Dell GFA CPU W#20141201[Edit Inv] and Monitor 
W#20140984[Edit Inv] need to be set up for the student programmer station 
(Alec's station) in ITC 008. Replacing CPU W#20090520[Edit Inv]. 
These are located in ITC in the hallway on the GFA shelf. 
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