Service Request Ticket - # 60410

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2016 12:56 PM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141269[Edit Inv] (opens in a new window) Bldg/Room BELL 114
Service Tag Description Apple MacBook Air 13.3(replaced RMA model change)
Serial No. C1MTK8GXJ1WL Location Emily Plec, Speech

CPU Intel Core i5(1.7GHz, dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6C:CF:B4


Bluetooth NIC E0:AC:CB:6C:CF:B5

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Shina Oladiti Jun 29, 2016 09:58 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 29, 2016 09:40 AM 
Emily came in to pick up her mac on 06/27/2016.
All necessary setup has been done.
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Shandelle Plasker Jun 22, 2016 04:15 PM 
Task reassigned to Service Request Desk.
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Shandelle Plasker Jun 22, 2016 04:15 PM 
Her machine is located in the out box. She will be
coming in tomorrow to pick this up.

If I am not in the office please have a tech come
up and hard wire her in for the first time and
also give her admin rights.
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Shandelle Plasker Jun 20, 2016 12:49 PM 
Emily stopped by today but did not take the
machine. She is going to get everything off her
old machine then come in tomorrow with it to swap
with her new. She did bring back the loaner.
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Shandelle Plasker Jun 14, 2016 04:27 PM 
****This is an email****
Hello Emily,

Your new mac is all set up and ready to be
delivered. Is there a good time that I can deliver
this or if it is more convenient for you to pick
it up that is fine as well.

Thank you,
Shandelle Pepper
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Shandelle Plasker Jun 14, 2016 04:22 PM 
Done imaging
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Courtney Croy Jun 09, 2016 12:55 PM 
Task reassigned to Shandelle Pepper.
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Courtney Croy Jun 09, 2016 12:55 PM 
NEW EQUIP SETUP: A 13.3in Apple MacBook Air W#20141269[Edit Inv] needs 
to be set up and delivered to Emily Plec in HSS 114. 
This is located in ITC 008 on the counter across from the storage 
shelf.
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Shandelle Plasker Jun 07, 2016 01:17 PM 
Loaner laptop W#20101353[Edit Inv]
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Shandelle Plasker Jun 07, 2016 12:56 PM 
Her Mac laptop has gone crazy and is unable to 
be used now. She is up for a GFA.

I am giving her a loaner for the time being. I 
will up date this SR with the WOU number once I 
have it setup
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