Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Jun 07, 2016 02:23 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130445 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	JX69XY1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092664,TRANSFER to W#20160747 on SR# MARCH2017: Adobe Acrobat XI Pro(v.11) from P0093203, ASEBA - Child behavior checklist #620E - AGES l½-5 ASEBA- PC MODULE from VISA2016005674 ORDER9404 SEPT2016; SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016,Amos V 24 in NOV 2016,SamplePower V 3 in NOV 2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack; ; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)
	Wired NIC	F0:1F:AF:5F:7E:3A
	Wireless NIC	34:23:87:58:4F:94
	Bluetooth NIC	A4:DB:30:B9:B8:38

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jun 08, 2016 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jun 08, 2016 09:25 AM	Moved stand up desk and equipment (monitors 20130446 and 20091629 and laptop 20130445) from Todd 231 to Todd 238; updated inventory	Add Attachment
Ruby Tidwell	Jun 08, 2016 08:16 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Kirsten Fauser	Jun 07, 2016 02:23 PM	Called and would like the standing desk with laptop and 2 monitors in room 231 moved to room 238. Would like this done anytime tomorrow. The computer will be available all day.	Add Attachment