Service Request Ticket - # 60412

Service Request Information

CONTACT Name Doellinger, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2016 02:37 PM
Department Social Science Phone 88254
Location Email doellind@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1L21462 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 1L21462 Location PDR

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:CF:D5


Wireless NIC DC:53:60:3A:3A:4F


Bluetooth NIC DC:53:60:3A:3A:53


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Jul 15, 2016 10:29 AM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jul 15, 2016 10:27 AM
Got back the laptop from him. 
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Ranjit Kayastha Jul 13, 2016 08:22 AM
Status changed from (4) On Hold to (1) Pending
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Ranjit Kayastha Jul 13, 2016 08:22 AM
****This is an email****
Hi Ranjit,
Thanks for checking in.  I will be on campus on
Friday and will drop off the old laptop then
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Ranjit Kayastha Jul 12, 2016 08:42 AM
Status changed from (1) Pending to (4) On Hold
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Ranjit Kayastha Jul 12, 2016 08:42 AM
Status changed from (4) On Hold to (1) Pending
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Ranjit Kayastha Jul 12, 2016 08:42 AM
Sent email.
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Ranjit Kayastha Jun 27, 2016 10:18 AM
Status changed from (1) Pending to (4) On Hold
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Ranjit Kayastha Jun 27, 2016 10:15 AM
****This is an email****
Hi Ranjit,

Thanks for your email. Sorry for not being able to
respond sooner.  I have been out of town and away
from email basically since graduation.  I have not
had a chance to download anything from my old
computer yet or even turn on the new laptop that I
received.  I will do the transfers this week now
that I am back in town and get the old laptop back
to you.

Thanks,
David
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Ranjit Kayastha Jun 17, 2016 08:16 AM
Sent email asking for availability.
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Ranjit Kayastha Jun 16, 2016 08:09 AM
Left VM
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Ranjit Kayastha Jun 15, 2016 04:59 PM
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jun 15, 2016 07:31 AM
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Jun 15, 2016 07:31 AM
Grading has been submitted, we should contact to
see if we can schedule a time to pick up his old
machine. 
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Ruby Tidwell Jun 08, 2016 02:29 PM
Status changed from (6) Ready to Deliver to (4) On Hold
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Ruby Tidwell Jun 08, 2016 10:29 AM
Task reassigned to UCS Tech.
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Ruby Tidwell Jun 08, 2016 10:29 AM
Delivered his new laptop to him; he is keeping 
the old laptop until he has submitted his 
grading, so I haven't updated inventory.  He 
will drop off the old one or call to have it 
picked up when he is ready.
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Ruby Tidwell Jun 08, 2016 10:07 AM
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Jun 08, 2016 09:27 AM
****This is an email****
Great, this sounds good.  Tomorrow morning I 
could be available at 8:45.  Would that work?

By the way, my day today is unexpectedly clear.  
I should be around my office most of the day.  
If your schedule opens up for today, just give 
me a call at 8-8254 to confirm that I am 
actually in my office (HSS 212).
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Ruby Tidwell Jun 08, 2016 08:09 AM
****This is an email****
Hi David,

Absolutely; we can deliver the laptop and give 
you some time to finish up the term and back up 
your data on the old one if you'd prefer to 
have the new one sooner.  What time tomorrow 
works best for you?

I've gone ahead and installed Windows Movie 
Maker.  You also have admin rights on the 
machine, so you'll be able to install and 
customize programs or make any changes you need 
in your profile.

Thanks, 
Ruby
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Ruby Tidwell Jun 08, 2016 08:00 AM
****This is an email****

Hi Ruby,
Thanks.  Wow, that was quick.  The new laptop 
will be replacing my old one.  This is an 
exceptionally busy week and I will not be able 
to even touch the idea of backing up and moving 
files until next week.

When I spoke with Tricia last year about the 
replacement process, she mentioned the 
possibility of having an overlap process where 
I could start using the new laptop and begin 
the process of moving content off of the old 
one.  Would that be a possibility?  If so, I 
would be able to schedule the deliver for 
sometime tomorrow or Thursday.  Otherwise, I 
will need to put it off until next week or so.

By the way, I have a research project that 
involves the video editing.  Would you be able 
to install the Movie Maker program on the new 
laptop for me?

Thanks,
David
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Ruby Tidwell Jun 07, 2016 04:47 PM
Sent email for availability
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Ruby Tidwell Jun 07, 2016 04:45 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Jun 07, 2016 04:45 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Jun 07, 2016 04:45 PM
Standard prep complete; moved in AD
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Ruby Tidwell Jun 07, 2016 03:32 PM
Started image
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Ruby Tidwell Jun 07, 2016 03:32 PM
Task reassigned to Ruby Tidwell.
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Courtney Croy Jun 07, 2016 02:37 PM
NEW EQUIP SETUP: A Dell Latitude E7250 W#20150255[Edit Inv] needs to 
be set up and delivered to David Doellinger in HSS 212. This is 
replacing laptop W#20101433[Edit Inv].
The laptop is located in ITC 008 on the counter across from the 
storage shelves. 
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