Service Request Ticket - # 60420

Service Request Information

CONTACT Name McClelland, Kelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2016 01:52 PM
Department Campus Public Safety Phone 88481
Location Email mcclellandk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130525[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WH8FZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:A6:00

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 08, 2016 03:02 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Jun 08, 2016 03:02 PM 
Ran Malware Bytes, Ccleaner, Sophos.

Fixed!
 Add Attachment
Megan Thibeault Jun 08, 2016 01:54 PM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Amy Anderson Jun 08, 2016 01:53 PM 
see attachment
 Add Attachment
Amy Anderson Jun 08, 2016 01:52 PM 
Computer has been blocked on microsoft office
 Add Attachment
IMG_0298.JPG