Service Request Ticket - # 60422

Service Request Information

CONTACT Name Peterson, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2016 03:34 PM
Department The Research Institute Phone 88138
Location Email petersonls@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150012[Edit Inv] (opens in a new window) Bldg/Room TODD 211
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MQ405CDV30 Location Lauren Peterson, TRI

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298
TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 13, 2016 08:58 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jun 13, 2016 08:58 AM 
Task Completed!!!
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Amy Anderson Jun 13, 2016 08:06 AM 
Task reassigned to Adeshina Oladiti.
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Amy Anderson Jun 13, 2016 08:06 AM 
She called saying that she could not log in to her 
computer.
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Babatunde Idahor Jun 10, 2016 01:59 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Jun 10, 2016 11:44 AM 
Laptop was returned back to the office. She only 
needs admin rights on the macbook.
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Babatunde Idahor Jun 10, 2016 11:19 AM 
Complete..
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Babatunde Idahor Jun 10, 2016 09:29 AM 
Task reassigned to Babatunde Idahor.
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Babatunde Idahor Jun 10, 2016 09:23 AM 
Imaging..
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Babatunde Idahor Jun 09, 2016 03:53 PM 
Status changed from (1) Pending to (2) Scheduled
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Ruby Tidwell Jun 08, 2016 03:39 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Jun 08, 2016 03:39 PM 
One of her PowerPoint files would not open (file is damaged 
error), but forced PowerPoint to quit and tried again with 
success.

She also mentioned that her computer is running very slowly and 
being fussy in general - I recommended upgrading her OS (as she 
was running 10.8).  I told her to back up the machine and we can 
upgrade to El Capitan since it's a new machine.

She will back up just in case, but try to upgrade via app store; 
don't reimage unless necessary.

She will be out on Friday, and would like someone to go get her 
MacBook, upgrade the OS, and return it to her office.  Get keys 
from Nancy Ganson or someone else.
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Amy Anderson Jun 08, 2016 03:34 PM 
Called saying that she computer is frozen and will 
not do anything, she tried restarting but it did 
not help.
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