Service Request Ticket - # 60431

Service Request Information

CONTACT Name Poole, Jesse   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2016 04:47 PM
Department Student Success & Advising Office Phone 88083
Location Email poolej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140707[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HXMYQ32 Description Dell Latitude E6440, i7-4610M Processor
Serial No. hxmyq32 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFFER from old laptop W#20111081 SR59636 MAR2016[TRANSFER from W#20090555- Camtasia Studio 7.1/Snagit 11.0 Bundle Academic Electronic Version from VISA2011002956 MARCH2014]

Wired NIC 34:E6:D7:69:B6:1D


Wireless NIC 80:00:0B:A1:06:26


Bluetooth NIC 80:00:0B:A1:06:2A

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 13, 2016 03:12 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jun 13, 2016 03:12 PM 
This has been fixed
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Amy Anderson Jun 13, 2016 08:36 AM 
Called at 8:30 saying no one has come by yet. He 
is available until 11 today.
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Shandelle Plasker Jun 09, 2016 04:56 PM 
Search about how to do a clean boot and to reverse
the clean boot
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Shandelle Plasker Jun 09, 2016 04:48 PM 
Doing some research on this error. Putting some
links in here that I want to try to see if it
fixes it.

http://answers.microsoft.com/en-us/windows/forum/all/microsoft-visual-c-runtime-library-error-message/79f01db9-6bb5-424c-aca1-ab5174df0bc9
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Shandelle Plasker Jun 09, 2016 04:47 PM 
When he tries to use Camtasha studios he gets an 
error that says "Visual C++ Runtime error"
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