Service Request Ticket

Service Request Information

CONTACT	Name	Finch, Rhys	Date	Jun 13, 2016 09:30 AM
	Department	Student Media	Phone	89697
	Location		Email	finchr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140647 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ169F8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298 ; Adobe CC2015* subscription SERIALIZED DESKTOP from Order#9442 SEPT2016 SR61402
	Wired NIC	98:5A:EB:CD:B5:D4
	Wireless NIC	AC:29:3A:94:27:BD
	Bluetooth NIC	AC:29:3A:94:27:BE

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jun 15, 2016 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jun 15, 2016 02:08 PM	Delivered and setup is completed. Connected to Student Media Printer and also gave Finch admin right on all the machine as he asked for. DONE!!	Add Attachment
Ranjit Kayastha	Jun 15, 2016 11:28 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shina Oladiti	Jun 15, 2016 09:22 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 15, 2016 09:22 AM	Moved to AD.	Add Attachment
Shina Oladiti	Jun 14, 2016 04:54 PM	Prepped and ready for delivery. It is back on the shelf.	Add Attachment
Shina Oladiti	Jun 14, 2016 10:46 AM	Imaging in progress...	Add Attachment
Courtney Croy	Jun 13, 2016 09:30 AM	NEW EQUIP SETUP: A 21.5 in iMac W#20140647 needs to be set up and delivered to Terry 101 for the Western Oregon Journal. Contact is Rhys Finch. This is replacing CPU: W#20090544 and M: W#20060158. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment