Service Request Ticket - # 60452

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 14, 2016 08:04 AM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120847[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 7C1FCX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0089652 downgraded to Office Pro Plus 2010; TRANSFERRED to NEW laptop W#20150317 FEB2016 SR59330 Adobe Acrobat XI Pro(v.11) from P0093209, Adobe InDesign CS6 (v.8) License from P0093384

Wired NIC 90:B1:1C:7B:79:A3

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 14, 2016 12:33 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jun 14, 2016 12:33 PM 
Also helped them move a printer from TH 103 to 121.
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Ranjit Kayastha Jun 14, 2016 12:33 PM 
Setup the machine in room 231 from 103 Todd Hall.

Setup the printer. Didn't find Anna Friedman to
give the admin rights. Only that is left besides
that everything is completed. I think he/she is a
new employee so we don't yet have it in our system.

DONE!!
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Ranjit Kayastha Jun 14, 2016 10:44 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jun 14, 2016 08:18 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Jun 14, 2016 08:18 AM 
Make sure to update inventory
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Amy Anderson Jun 14, 2016 08:04 AM 
****This is an email****
Hello,

Please get computer 20120847[Edit Inv] and monitor 
20060285[Edit Inv] from my office (TH103) and set it up 
for new employee Anne Friedman in TH231.  

Do you have a used keyboard and mouse that Anne 
could borrow until we can get a new computer 
system ordered for her?  

I should be in my office all morning, but I'll 
be in a meeting from 11:30 AM - 2 PM today. 

Thank you,
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