Service Request Ticket - # 60455

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 14, 2016 10:21 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100882[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK102695 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:AF:BA

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 14, 2016 02:14 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jun 14, 2016 02:14 PM 
No Issues.

Working Fine
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Ranjit Kayastha Jun 14, 2016 01:49 PM 
Task reassigned to Ranjit Kayastha.
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Amy Anderson Jun 14, 2016 10:21 AM 
Chris called saying that that one computer WOU# 
20100882[Edit Inv] right behind the reference desk keeps 
on having a VDI error. The error happens after 
someone logs out, the next person can't login 
for a long time. The error says "view reports 
says it is still logging off" This problem has 
been happening for about a week.
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