Service Request Ticket - # 60456

Service Request Ticket - # 60456

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Service Request Information

CONTACT	Name	Patterson, Tyler	Date	Jun 14, 2016 10:27 AM
	Department	Athletics	Phone
	Location		Email	pattersont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091511 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	52ZYJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F0:70

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jun 15, 2016 04:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jun 15, 2016 04:47 PM	Dave fixed the issue.	Add Attachment
Shandelle Plasker	Jun 15, 2016 12:16 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shandelle Plasker	Jun 15, 2016 12:16 PM	I have moved this into the proper area in Active Directory. Ranjit please read Megan's instructions below.	Add Attachment
Amy Anderson	Jun 15, 2016 12:13 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Amy Anderson	Jun 15, 2016 12:13 PM	Put in Ranjit queue to contact the user, probably should go down there and run a GPO update and restart the machine.	Add Attachment
Shandelle Plasker	Jun 15, 2016 12:12 PM	Task reassigned to Amy Anderson.	Add Attachment
Shandelle Plasker	Jun 15, 2016 12:12 PM	Its just under computers. Do you want me to change it?	Add Attachment
Amy Anderson	Jun 15, 2016 12:02 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Amy Anderson	Jun 15, 2016 12:02 PM	Hey, can you check to see where this is in AD?	Add Attachment
Amy Anderson	Jun 15, 2016 10:07 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Jun 15, 2016 10:07 AM	Tyler called back this morning saying that he can not find his H:Drive again. He is available until 1 today.	Add Attachment
Ranjit Kayastha	Jun 14, 2016 02:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jun 14, 2016 02:15 PM	His H: Drive was being used as removable device. removed and mapped it. DONE!	Add Attachment
Ranjit Kayastha	Jun 14, 2016 10:48 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Amy Anderson	Jun 14, 2016 10:27 AM	Tyler is unable to find his H: drive. Dave McEvilly has looked into it and he says that Tyler should have his H:drive. He has tried restarting his computer and can still not find it. Can someone go over and help him find it on his computer. He is in the Athletic Training room in the HWC room 122. He is available until 3 today, 6/14. Phone number is 801-857-7040	Add Attachment