Service Request Ticket

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Service Request Information

CONTACT	Name	Velador, Sara	Date	Jun 14, 2016 10:50 AM
	Department	UNKNOWN	Phone
	Location		Email	veladors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070668 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	4QD1YF1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150 installed as Office Pro 2003
	Wired NIC	00:1E:C9:65:D3:17

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 18, 2017 10:50 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Peter Puettmann	Sep 18, 2017 10:50 AM	It looks like it went to PDR. Checked with SR inventory and the PDR webpage.	Add Attachment
Megan Thibeault	Sep 18, 2017 09:45 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Sep 18, 2017 09:45 AM	I dont think Sara works here any more. Can we track down our loaner cpu	Add Attachment
Megan Thibeault	Feb 08, 2017 10:39 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Feb 08, 2017 10:39 AM	**This is an email** Sara, I have a service request that is still open under your name. It looks like in June a tech setup with a loaner computer from UCS because your station died. Your department needs to purchase a new machine for this area if this is a full time position. We normally don't allow loaners to get out longer then a term. Please let me know if you have any questions. Thanks, Megan	Add Attachment
Megan Thibeault	Jan 24, 2017 11:18 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Jan 24, 2017 11:18 AM	chatted with Tricia about this today	Add Attachment
Zach Myers	Jun 16, 2016 11:23 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Zach Myers	Jun 16, 2016 11:23 AM	Task reassigned to Megan Eichler.	Add Attachment
Zach Myers	Jun 16, 2016 11:23 AM	Retrieved computer and set her up with loaner 20100251. Told them they need to purchase a new computer that can run Windows 7 because the old one was still on XP.	Add Attachment
Zach Myers	Jun 16, 2016 10:08 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Zach Myers	Jun 16, 2016 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 16, 2016 10:08 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Jun 16, 2016 10:08 AM	Task reassigned to Zach Myers.	Add Attachment
Megan Thibeault	Jun 16, 2016 10:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 16, 2016 10:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 16, 2016 10:04 AM	\\krusty cp-taser	Add Attachment
Amy Anderson	Jun 16, 2016 10:01 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Jun 16, 2016 10:01 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Jun 16, 2016 10:01 AM	Called back saying that the computer is still not connected to the printer. The printer name is Tazer on WCPC. She could not find the WOU# on the printer. The WOU# on the computer is 20070668.	Add Attachment
Shina Oladiti	Jun 14, 2016 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jun 14, 2016 11:40 AM	Task completed...	Add Attachment
Amy Anderson	Jun 14, 2016 10:50 AM	Sara needs help connecting her computer with the printer Tazer of WCPC	Add Attachment