Service Request Ticket - # 60478

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2016 11:47 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130048[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. T4B003841 Location PDR

Model ColorQube 8870 Hostname hlref5.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.47 Metered Code: 3937 RMA:XFL130758E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:14:F6:AE

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 16, 2016 02:53 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jun 16, 2016 02:53 PM 
This has been fixed.
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Shandelle Plasker Jun 15, 2016 01:40 PM 
Printer is also leaking a lot of oil. I called
Xerox for a technician to come out.

Ref#21321351
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Amy Anderson Jun 15, 2016 11:56 AM 
Task reassigned to Shandelle Pepper.
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Shandelle Plasker Jun 15, 2016 11:53 AM 
Task reassigned to Service Request Desk.
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Shandelle Plasker Jun 15, 2016 11:53 AM 
Can you call them back and see if you can get the
right number please. Then you can put this back in
my que.
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Megan Thibeault Jun 15, 2016 11:48 AM 
Wrong w#
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Amy Anderson Jun 15, 2016 11:47 AM 
Chris called saying that printer, WOU# 20120048[Edit Inv] 
HL Ref West (the last one on the left side) 
keeps on saying paper jam error. However it 
sounds like the printer is having problems 
grabbing the paper. There is clear liquid under 
the printer, which Chris think its from the 
maintenance kit sponge. He is available at 2 if 
you want him there when the printer is being 
worked on.
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