Service Request Ticket - # 60487

Service Request Information

CONTACT Name McGrew, Cat   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2016 03:39 PM
Department VP Academic Affairs/Provost Phone 88674
Location Email mcgrewc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130864[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43N8V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43N8V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:88:80


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public

Entered by Date Memo
Shandelle Plasker Jun 21, 2016 04:18 PM
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jun 20, 2016 02:51 PM
Machine is back in her office and set up
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Shandelle Plasker Jun 17, 2016 04:09 PM
I have installed the new video card and will be
bringing her machine back to her Monday morning
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Shandelle Plasker Jun 15, 2016 04:18 PM
****This is an email****
Hello Cat,

I have the new video card for your your desktop
machine. I was wondering if there was a good time
to take your computer for a few hours to install this.

I will also need to know if you would like a
loaner setup for when I take your machine away.

Thank you,
Shandelle Pepper
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Shandelle Plasker Jun 15, 2016 04:15 PM
Task reassigned to Shandelle Pepper.
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Tricia Flaherty Jun 15, 2016 03:39 PM
She needs a new 4K compatible video card installed
before Monday so that it is in place before new
50inch 4k Display is installed by Nathan and
Physical Plant next week.  The new card is Dell 2
GB AMD Radeon R7 250 Half Height Graphic Card and
will be on box on shelf by inventory counter with
an DP to 4K HDMI adpater and a copy of the invoice
for all the items that will be eventually
installed by UCS and Physical Plant.  Nathan will
be taking care of the 50 inch monitor portion next
week
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