Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Jun 17, 2016 02:11 PM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101525 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Xerox 3260/DI Monochrome Laser Printer
	Serial No.	K8A231646	Location	Loaner Cubby (Loaner Printer)
	Model	Phaser 3260DI	Hostname
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:39:A9:81

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 17, 2016 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Amy Anderson	Jun 17, 2016 03:16 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Jun 17, 2016 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jun 17, 2016 02:58 PM	Task completed.	Add Attachment
Amy Anderson	Jun 17, 2016 02:11 PM	Jan called saying that the printer WOU# 20101525 will only print two sided and she needs it to print one sided. The printer is Xeron Phaser3260 on Jetsen. The computer she is on is WOU# 20141137. When ever she goes to her properties on her computer to change this, it will not let her.	Add Attachment