Service Request Ticket

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Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jun 17, 2016 02:36 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150573 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5V51JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5V51JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client; KeyPro III (Morse Watchmans)
	Wired NIC	18:66:DA:10:E8:9C

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jun 24, 2016 11:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jun 24, 2016 11:56 AM	DONE!!	Add Attachment
Ranjit Kayastha	Jun 24, 2016 11:55 AM	We went back there yesterday. Gave him the admin rights and the problem he has with monitor was slight color difference on both the monitors. One was through dvi AND THE OTHER THROUGH display port. Talked to Tricia about it and she said she will talk to nathan about it and will let us know. we thought of gettinga display port splitter but Tricia said it's gonna be the same thing. We have 3 more setup in the HWC. He doesn't want it right now but when we did the rest of the setup he wants this fixed in his and the other rest 3 machines too.	Add Attachment
Jessie Bergantinos	Jun 23, 2016 10:52 AM	Screen doesn't need cable anymore	Add Attachment
Jessie Bergantinos	Jun 23, 2016 10:42 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jessie Bergantinos	Jun 23, 2016 10:42 AM	**This is an email** I may need a few things done, sorry. 1. Please make me an administrator on my computer, as I was on my last one. 2. Please give me a timeline on the additional cable needed to ensure both monitors are equal (right now one is a different color and slightly different size than the other) Thanks.	Add Attachment
Ranjit Kayastha	Jun 23, 2016 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jun 23, 2016 10:27 AM	Delivered and set it up. It's not a GFA so he kept both his old monitors with the new CPU. The old CPU and the new Monitor is in his office. He said he will move it. Setup printer, transferred all the bookmarks and installed key pro-III and DS Security Control Point Setup. DONE!!	Add Attachment
Ranjit Kayastha	Jun 23, 2016 10:24 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kyle Arthenayake	Jun 22, 2016 03:43 PM	available after nine	Add Attachment
Ranjit Kayastha	Jun 21, 2016 09:56 AM	**This is an email** I am out of the office until tomorrow in the afternoon. I will contact you then.	Add Attachment
Ranjit Kayastha	Jun 20, 2016 03:03 PM	Sent email asking for availability.	Add Attachment
Shina Oladiti	Jun 20, 2016 11:14 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 20, 2016 11:14 AM	It is back on the counter.	Add Attachment
Shina Oladiti	Jun 20, 2016 11:14 AM	Moved to AD.	Add Attachment
Shina Oladiti	Jun 20, 2016 11:13 AM	Prepped and ready for delivery.	Add Attachment
Shina Oladiti	Jun 17, 2016 03:27 PM	Started Imaging.	Add Attachment
Courtney Croy	Jun 17, 2016 02:36 PM	NEW EQUIP SETUP: A Dell OptiPlex CPU W#20150573 and monitor W#20150576 need to be set up and delivered to HW 107 for the new intramural person. Contact is Rip Horsey. This is replacing CPU W#20100683. These are located in ITC 008 on the counter across from the storage wall.	Add Attachment